Knowledge Base

  • What is Web Hosting?

    Web Hosting is a type of Internet service that allows individuals and organizations to make their website accessible via the World Wide Web. At GL Hosting we offer fast reliable servers with the latest in technology and software.

  • What is a Domain Name?

    A domain name is a way to identify a series of textual characters that identifies a specific IP address, uniquely identifying a website on the Internet. Every company or organization that wants to be on the internet will register a domain name for use as their on-line identity or name that clients will use to access on-line services such as the organization's website or email system.

  • What is my website's Disk Space?

    Disk Space, also known as Storage Space or Web Space, generally refers to the amount of space on a web server that your website uses. Such space includes text files, images, scripts, databases, emails and other files related to your website. At GL Hosting, We offer Unlimited Disk Space with every web hosting plan.

  • What is my website's Bandwidth?

    Bandwidth is generally misunderstood with data transfer. They both are different practically and in terms of terminology. Data transfer is more discrete function; it signifies the actual data which has to be transferred every time your website loads each time a visitor goes to your site. Bandwidth is a vehicle of certain capacity which transmits the data. At GL Hosting, We offer Unlimited Bandwidth & Data Transfer with every web hosting plan.

  • What is Search Engine Optimizing?

    SEO (Search Engine Optimizing), is a collection of techniques used to increase a website's ranking in Search Engine Results Pages (SERPs). For some website owners, site traffic isn't that big a deal -- their sites might be a personal project. But for anyone who uses the Web as a way to make money, it's crucial and SEO should be a necessity.

    How it works?

    Once your business is on the web, we make sure that people can find it. Promoting your web site is of great importance, and must be done properly. Your site must first be properly designed to make it "search engine friendly" and then registered with the major search engines and directories. We will ensure that you can be found by "Search Engines" using key words that describe your business.

    How long it takes?

    Some search engines will display your links in only a few days while others take months, so it is of prime importance to get started on Search Engine Optimization as soon as your site is ready. Search engine placement takes on-going maintenance. Search engine re-submission should become a routine every six months to maintain your ranking, and to make to sure that when you are found by a search engine, that it shows current information about your web site.

  • What is an FTP Client and How do i use one?

    FTP stands for (File Transfer Protocol). Using an FTP client is a fast method to upload, download, and manage files on your website without having to use the browser based file manager from your cPanel. We offer Cuteftp Pro to our clients, Simply sign into the members area and open a support ticket under FTP request. If you already have an FTP client and are looking for the default settings, they are listed below:

    Default Settings:

    USERNAME: (your cPanel username)
    PASSWORD: (your cPanel password)

    Important Notes:

    - All regular files should be uploaded to the /public_html directory/folder
    - Name your homepage index.html and upload to the /public_html directory/folder
    - All cgi scripts should be uploaded to the /cgi-bin directory/folder
    - Servers are case sensitive (e.g. imAge.gif MUST point to a file called imAge.gif)

  • How can i create, manage, and use my email accounts?

    Log into your cPanel and click on "Email Accounts" to manage, create or delete accounts. You can create Unlimited email accounts, forwarders, auto-responders, and spam filters for each email. To Send /Read your emails, Simple type "/webmail" after your domain name to login to the respective email. ie. (

  • How long does it take for my account to be setup after signing up?

    Your website hosting account will be setup immediately after you signup and you will receive an email confirmation with your login and FTP information. Should you not receive an initial email from us within 24 hours after you sign up please feel free to contact us.

  • Will you place ads on my website?

    No, We do not advertise on our customers websites, however many of our customers participate in our Affiliate Program and receive commissions for referring customers to us by placing our affiliate ads on their websites.

  • How do I login to my website's control panel?

    You can login to your website control panel by simply typing "/cpanel" after your domain name.
    ie. (

  • Do you allow database solutions such as MySQL?

    Yes! At GL Hosting all of our web hosting plans include Unlimited MYSQL and MySQLI Databases

  • What is Softaculous Auto Installer?

    Softaculous Auto Installer (found in your website's control panel) allows you to easily install scripts like WordPress, Joomla, SMF, Drupal, Dolphin, PrestaShop and many more with just a few clicks.

  • What is Zyro Builder?

    Zyro Builder is quick and simple way to set up a website, Even if you're not a web designer or a programmer, Creating your own website has never been this easy. Simply sign into your website control panel and click on Site Builder, then choose from among many pre-designed templates, the one you absolutely love and customize it to your needs with just a few clicks. RVSiteBuilder is another available option you can use.

  • What are Store Credits?

    Store Credits are a form of virtual cash used for purchasing products and services in our member's area instead of having to use your credit card each time you need to order services or products from us. Store credits can be purchased from our credit store, or earned through our Affiliate Program and added to the respective account. There is no limited time for the use of store credits and they will not expire as long as the subscriber's account is active.

  • What is a subdomain?

    A subdomain is an extension of your domain name that you can forward to URLs or point to IP addresses and directories within your hosting account. They are treated as separate sites from the main domain site, and they will have their own FTP account access and details.

  • What is an addon domain?

    An addon domain is a fully functional domain that can be created from within your control panel. Think of it as having multiple hosting packages all sharing the same control panel. You can create email addresses, forwarders and more, the same way you do for your primary domain on the account.

  • What is a website template?

    A website template (or web template) is a pre-designed webpage, or set of HTML webpages that anyone can use to "plug-in" their own text content and images into, to create a website. At GL Hosting we offer professionally made responsive and retina ready website templates. To browse or purchase templates please visit our Template Store

  • What is the difference between Shared and Dedicated web hosting?

    Shared hosting, is where lots of websites share the same resources on one server. "Resources" would include the total disk space, the memory, the processor speed, as well as the bandwidth. On the other hand, with Dedicated Hosting you will be the sole owner of the server, you won't share with anyone and will have complete control and can choose what components you need.

    The key attraction of Shared hosting is that it is less expensive that Dedicated hosting. This is because your website would be sharing a server with websites belonging to somebody else. For new websites, which at first may not be getting many visitors, Shared Hosting is often the preferred choice. While dedicated hosting can be more expensive, the major advantage of a dedicated server is that it allows you to have complete control over what software/versions/options/etc. you run. There will be a lower risk of blacklisting, and you will have more control over spam management.

  • What is Radio Hosting?

    Radio Hosting is a type of service in which live audio is transmitted via the internet where listeners can connect to and hear the broadcast being played, much like your local broadcasting radio stations. At GL Hosting we offer Shoutcast & Icecast radio servers with up to 320 KBPS bit rate quality with unlimited bandwidth.

  • What is uptime?

    Uptime is a measure of how long a Website or hosting machine has been up and running throughout a monthly basis. At GL Hosting, our servers are known to perform high above average giving you approximately 99.99% Uptime a month guaranteed.

  • How long has GL been hosting websites?

    GL Hosting Services was founded in 2011 and was officially registered in the Register Of Business Names on March the 24th 2015 at the Corporate Affairs and Intellectual Property Office (CAIPO) located in Baobab Tower Warrens St. Michael Barbados. You can learn more on our about page.

  • Can you help me write content for my website?

    Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website including SEO in the planning stages.

  • Can I track the number of visitors my site gets?

    Yes you can. Your web hosting package has a stats program that will report, amongst other things, the number of hits, impressions and unique visitors and much more. These stats use your log files to generate visitor information.

  • What are SSL certificates?

    An SSL Certificate is a small data file that digitally binds a cryptographic key to an organization's details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser, as seen on all of our order pages.

  • What is website editing?

    Website editing consist of changing, inserting or removing content from your website or it's server. Such content includes custom scripts, HTML code, text, videos and images.

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